Operations Coordinator

The Operations Coordinator plays a key role in supporting Central Operations, the NDC Branch Service and the Branch Support Team. The role ensures that branches receive timely support, communication is consistent across the organisation, and operational activity is effectively coordinated between internal teams.

The position strengthens operational efficiency by managing workflow, tracking actions, resolving routine queries, driving communication routines and providing structured support to senior leaders.

Key Responsibilities

1. Support for Central Operations

• Manage operational communication schedules including daily, weekly and ad hoc updates to the branch network.
• Triage incoming queries from branches, ensuring swift allocation and resolution.
• Maintain the operational calendar and ensure that all activities are planned, communicated and delivered on time.
• Support the Central Operations Manager with data gathering, reporting, trend analysis and monitoring operational performance.
• Assist with the delivery of operational improvement projects, standards roll out and process simplification.

2. Support for NDC Branch Service

• Coordinate service requests, issues and escalations between the NDC, branches and relevant support functions.
• Maintain logs of service failures, delays and escalations, ensuring accurate tracking and follow up.
• Provide structured updates to branches to support clear expectations around NDC service performance.
• Work with Facilities, Supply Chain, IT and HR to ensure that cross functional actions are communicated and monitored.
• Support service continuity by escalating urgent matters appropriately and ensuring fast response times.

3. Support for the Branch Support Team

• Provide essential continuity by triaging incoming branch queries and categorising them for appropriate action, ensuring knowledge can be transferred gradually from longer serving colleagues.
• Maintain action logs, monitor completion timelines and ensure clear communication back to branches, supporting a structured handover of routine responsibilities over time.
• Deliver consistent administrative support by preparing updates, drafting responses and capturing information, helping safeguard critical knowledge as the team transitions.

Operational Delivery and Coordination

• Maintain accurate task tracking, ensuring visibility of actions and risks across Central Operations.
• Support the team in preparing content for the Weekly Ops Update, daily communications and meeting summaries.
• Ensure operational routines are followed by all support functions when communicating with the branch network.
• Provide administrative and coordination support during incidents, outages or urgent operational events.
• Prepare documentation, structured templates and standardised processes to support continuous improvement.

Stakeholder Engagement

• Build strong working relationships with branch managers, the Branch Support Team, NDC teams and support centre departments.
• Act as an initial point of contact representing Central Operations in a consistent and professional manner.
• Support the escalation process by gathering information, preparing summaries and ensuring clarity on next steps.

Skills and Experience Required

• Strong organisational and coordination skills with experience managing multiple priorities.
• High level of written and verbal communication ability.
• Experience in operational, service or administrative coordination roles is desirable.
• Ability to work under pressure, adapt to changing priorities and respond calmly to urgent issues.
• Strong attention to detail and accuracy in reporting, documentation and communication.
• Ability to build relationships and influence across different departments.
• Strong proficiency in Microsoft Office tools and the ability to learn internal systems quickly.

Behaviours and Attributes

• Demonstrates a proactive, solutions focused mindset.
• Takes ownership of tasks and follows through to completion.
• Operates with professionalism, confidentiality and discretion.
• Comfortable working within a fast-paced operational environment.
• Positive, supportive and team oriented.

About GSF Car Parts

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and specialist training. The group operates over 215 branches nationwide and has a turnover exceeding £500 million. Built on the heritage and success of multiple local brand identities acquired over several years, we have traded as one unified brand since November 2021. Our branch network is supported by centralized expertise in key areas such as procurement, supply chain, marketing, and national accounts. The business also benefits from integrated IT systems, including our industry-leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.