Key Responsibilities
Operational Performance & Productivity
· Lead the day-to-day running of warehouse activities to meet operational targets.
· Monitor workflow, allocate tasks, and adjust priorities to maintain optimal productivity.
· Ensure all processes, SOPs, and work instructions are consistently followed.
· Identify bottlenecks and implement solutions to improve throughput and accuracy.
· Support planning teams with labour allocation, resource forecasting, and shift readiness.
Safety, Compliance & Professional Standards
· Promote and enforce a strong safety culture, ensuring all team members follow H&S policies.
· Conduct regular safety checks, escalate hazards, and support incident investigations.
· Ensure compliance with company policies, quality standards, and regulatory requirements.
· Act as a visible role model for professionalism, integrity, and safe working behaviours.
People Leadership & Team Development
· Provide clear direction, coaching, and support to team members throughout the shift.
· Conduct performance reviews, manage attendance, and address performance concerns promptly.
· Build a positive team culture that encourages collaboration, accountability, and respect.
· Support onboarding and training of new employees to ensure capability and confidence.
· Recognise good performance and encourage continuous skill development.
Continuous Improvement & Change Management
· Champion continuous improvement initiatives to enhance efficiency, quality, and safety.
· Encourage team involvement in problem-solving and idea generation.
· Support the rollout of new processes, systems, and equipment, ensuring smooth adoption.
· Use data and KPIs to identify trends and drive targeted improvement actions.
Communication & Collaboration
· Communicate shift plans, priorities, and expectations clearly and confidently.
· Provide regular updates to supervisors/managers on performance, issues, and progress.
· Facilitate effective handovers between shifts to maintain operational continuity.
· Collaborate with other departments (e.g., Inventory, Transport, Health & Safety) to resolve issues quickly.
Time Management & Organisation
· Plan and organise daily tasks to ensure deadlines and service levels are met.
· Maintain accurate records, reports, and documentation as required.
· Balance short-term operational demands with long-term improvement goals.
Skills & Attributes
· Strong leadership presence with the ability to motivate and influence others.
· Excellent communication and interpersonal skills.
· Skilled in coaching, feedback, and performance management.
· High attention to detail and commitment to process discipline.
· Adaptable, proactive, and comfortable leading through change.
· Demonstrates professionalism, reliability, and role-model behaviour at all times.